

In 2017, I offered the first international experience in design and social innovation. This allowed me a certain autonomy to build on our approach to large, overlapping considerations of context while introducing a very different framing for design than our regular curriculum. One of my collaborators in Greece, Maria Patsarika (PhD, Sheffield; Sociology and Architecture; learning, participation and place-making; co-design and community engagement), and I formed a collaborative, interdisciplinary approach to design and education that included service learning.
Introduce complexity using a common rubric of users and context through bibliographic research at an early level, based on a curriculum-wide scaffold.
This kind of framing, as in the social sciences, puts a lot of weight on social and historical “structures” rather than on people and agency. My interpretation of this put students in situational experiences where equal weight is given to observation and documentation, with simple interpretation rubrics.
Drawing on Anthony Giddens’s concept of “structuration,” I introduced students to the relationship between structure and agency: people operate within existing systems but also modify those systems through their actions.
For design, this provides a useful way to think about feedback and feedforward, variability in use and interpretation, and the possibility of unexpected outcomes.The objective was therefore not simply to produce greater empathy for a predetermined “user,” but to question the assumption that designers can fully determine how people will use, interpret, or respond to a design.
Students were encouraged to recognize users as participants with agency rather than as fixed types or objects of research. As Giddens describes the relationship, it is one of “agency and structure in which primacy is granted to neither.”
Objectives: how can this kind of variable complexity be applied to designing and design education? How can participation by “users” be brought into the mix?
How can we move from qualitative and participatory research into design scenarios that are owned by participants and that use available in-kind resources?
A second set of objectives was to again change the underlying assumptions in GD/UX of a single “persona,” and instead see people in relation to their environment and to each other within design solutions. Some of the ideas I introduced, both here and abroad, included the use of human geography and simple ideas from ArcGIS so that students could begin to conceptualize communities in greater depth and balance the inherent social bias in GXD of a single targeted “user/consumer.” Secondly, I introduced specific ethnographies connected with the idea of critical readings in early imaging courses, rather than what was usually offered in sponsored courses, where the user was created beforehand as a simplified typology. And finally, working in a different culture and language precluded student designers from making tacit assumptions about the people they were designing for. In the Study Abroad courses, students saw the gaps in their interpretations of “users” and could not easily or unconsciously make assumptions about who they were designing for.This helped diminish both “cardboard histories”* and “cardboard” personas and user scenarios.